Safety Report: Loft Rehab & Nursing of Normal
Official ratings
Medicare's star ratings compare nursing homes within the same state for health inspections. A 5-star facility performed better than most in its state; a 1-star facility performed worse than most.
Stars are calculated by CMS, not by us. We do not create our own safety score.
Serious documented violations
Citations by topic
Topics use CMS's own deficiency categories; “accidents & supervision” counts tag F689 (free of accident hazards / adequate supervision). Counts cover the last three inspection cycles, including complaint investigations.
Is it getting better or worse?
The same number of citations in the most recent cycle as in the cycle before (33).
An inspection cycle is roughly one year and includes the standard inspection plus complaint investigations. Counts depend partly on how many complaint investigations occurred, so treat small changes with caution. Red bars include at least one serious citation.
Staffing and rating trends will appear as we collect monthly CMS releases. We have one month so far, so a staffing trend cannot yet be determined.
Repeat findings
These requirements were cited on more than one inspection date in the last three cycles.
| Requirement | Times cited | Inspection dates |
|---|---|---|
| Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (F689) | 7 | February 18, 2026; December 1, 2025; June 2, 2025; August 5, 2024; June 24, 2024; September 27, 2023; December 16, 2022 |
| Provide appropriate treatment and care according to orders, resident’s preferences and goals. (F684) | 6 | May 17, 2026; April 1, 2026; February 18, 2026; February 4, 2025; September 27, 2023; December 16, 2022 |
| Provide and implement an infection prevention and control program. (F880) | 5 | April 1, 2026; May 6, 2025; October 9, 2024; September 27, 2023; December 16, 2022 |
| Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (F550) | 4 | April 1, 2026; January 2, 2026; December 1, 2025; December 16, 2022 |
| Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (F600) | 3 | July 16, 2026; January 2, 2026; December 16, 2022 |
| Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (F842) | 3 | May 17, 2026; January 2, 2026; May 6, 2025 |
| Ensure that residents are free from significant medication errors. (F760) | 3 | December 1, 2025; September 27, 2023; December 16, 2022 |
| Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (F812) | 3 | October 9, 2024; September 27, 2023; December 16, 2022 |
| Provide appropriate pressure ulcer care and prevent new ulcers from developing. (F686) | 3 | October 9, 2024; September 27, 2023; December 16, 2022 |
| Ensure that residents are fully informed and understand their health status, care and treatments. (F552) | 2 | August 25, 2026; September 27, 2023 |
| Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (F609) | 2 | February 18, 2026; December 16, 2022 |
| Provide care and assistance to perform activities of daily living for any resident who is unable. (F677) | 2 | January 2, 2026; September 27, 2023 |
| Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (F657) | 2 | February 4, 2025; September 27, 2023 |
| Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. (F693) | 2 | October 9, 2024; September 27, 2023 |
| Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (F656) | 2 | October 9, 2024; September 27, 2023 |
| Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. (F584) | 2 | October 9, 2024; August 16, 2024 |
| Have the Quality Assessment and Assurance group have the required members and meet at least quarterly (F868) | 2 | September 27, 2023; December 16, 2022 |
| Provide safe, appropriate dialysis care/services for a resident who requires such services. (F698) | 2 | September 27, 2023; December 16, 2022 |
Fines and enforcement
| Date | Type | Amount / length |
|---|---|---|
| May 17, 2026 | Fine | $51,870 |
| December 1, 2025 | Payment Denial | Payment denial for 119 days, starting December 30, 2025 |
| December 1, 2025 | Fine | $98,358 |
| June 24, 2024 | Payment Denial | Payment denial for 52 days, starting July 26, 2024 |
| June 24, 2024 | Fine | $85,859 |
| June 24, 2024 | Fine | $12,356 |
Federal civil money penalties and Medicare/Medicaid payment denials. State-level penalties may not be included.
Complete inspection history
August 25, 2026 — 1 citation · complaint investigation
July 16, 2026 — 2 citations · complaint investigation
May 17, 2026 — 2 citations (includes serious) · complaint investigation
April 1, 2026 — 8 citations (includes serious) · complaint investigation
February 18, 2026 — 5 citations (includes serious) · complaint investigation
January 2, 2026 — 4 citations · complaint investigation
December 1, 2025 — 3 citations (includes serious) · complaint investigation
July 29, 2025 — 2 citations · complaint investigation
June 2, 2025 — 1 citation (includes serious) · complaint investigation
May 6, 2025 — 2 citations · complaint investigation
March 10, 2025 — 1 citation · complaint investigation
February 4, 2025 — 2 citations · complaint investigation
October 9, 2024 — 8 citations
September 13, 2024 — 1 citation · complaint investigation
August 16, 2024 — 1 citation · complaint investigation
August 5, 2024 — 1 citation (includes serious) · complaint investigation
June 24, 2024 — 1 citation (includes serious) · complaint investigation
September 27, 2023 — 25 citations (includes serious)
December 16, 2022 — 16 citations (includes serious)
Source: CMS Health Deficiencies dataset (data as of October 1, 2026); full inspection narratives on Medicare Care Compare